Our company began in 1954! Mr. C.E. Mosser, Robert C. Englin, and John W. Mosser founded our company in October 1954. Tom W. Mosser and Robert G. Englin are carrying on the family business and represent the third and fourth generations, respectively, into the shoe industry.

Thank you for shopping with us! Our business hours are 9AM-8PM Eastern Standard Time, Monday, thru Thursday and 9AM-6:30PM on Friday. Our Customer Service office is closed on Saturday and Sunday.

My order is Back Ordered, what does this mean?
What is your Return Policy? Is your site safe?
Have a question about your order, our policy, or our site technology?
We may have the answers you need right here! Click Here for FAQs

Call us toll-free 800-705-SHOE. Our Experts are waiting to give you the personal attention you deserve. Call with your questions or to order by phone. If you are calling outside our normal business hours or we are serving other customers, your message will be returned at the earliest possibility.

Want to work with the same Expert next time you call? Don't hesitate to ask for them by name!

Checking Order Status is easy! Click here to login to your online, customer account using your email address and the user selected password entered at the time of your order.

Our system will provide you with detailed information about the status of your order and get UPS tracking numbers (when available). You may also send and receive messages from our Experts and enjoy the convenience of placing new orders with your saved shipping information. Or, maybe email your friends and share the gift of comfort from the internet's most knowledgable source of comfort shoes, EnglinsFineFootwear.com

Having trouble logging in? Call us at 800-705-SHOE

Line is busy? Our owner is available on his personal cell phone. This is not a free call, but Rob Englin or his voice mail is always available at 317-694-5279.

Protect your personal information! At times, we may send you an email, leave a message on your online Order Status, or contact you via telephone about your order. In the event that you are contacted, please note the following:

We will only contact you if it is necessary we speak with you to continue your order. On rare occasions, a single number miskeyed in a zip code or credit card number will prevent order processing or, as credit card authorization is secured at the time of shipment, it is possible that payment is declined. Even though the order was successfully processed through our online, customer ordering system, our pick & pack system authorizes and charges your credit card once we know your shoes are ready. If you receive an email, and/or voicemail regarding the necessity of your contact, call us at 800-705-SHOE as soon as possible to continue your order.

Always get a name. When regarding personal and/or sensitive information, always know the first and last name of the person you are talking to.

If you are called directly by a representative requesting information, you will be informed of the situation and asked to hang up and make an immediate return, toll-free call to 800-705-SHOE.

If the contacting party fails to request this call-back, protect yourself! Get the party's first and last name and inform them that you will immediately return their call. Hang up and call us at 800-705-SHOE and request the party by name.

Do not email sensitive information! As a general rule, never send sensitive information via email as it is not secure and easily intercepted.

We will NEVER request sensitive information be sent via email! If you receive any suspicious request claiming association with Englin's, EnglinsFineFootwear.com, and/or Mosser's Shoes, Inc. outside this policy, please contact us at 800-705-SHOE.

We will NEVER request sensitive personal identification such as Social Security, EIN, Drivers License, or Mother's maiden name.

We will NEVER contact you via our Online Chat or any other form of third-party instant messaging program. Never give anyone sensitive information about your order via online chat. If you are contacted by a party requesting sensitive information about your order (address, full name, credit card, etc.) or past business with Englin's, EnglinsFineFootwear.com, or Mosser's Shoes, Inc., either through our Online Chat applet or any other form of instant messaging (AOL, Yahoo!, etc.), the party is committing fraud. Leave the conversation open and immediately call us toll-free at 800-705-SHOE

Cellular and cordless phones are more susceptible to interception. You may wish to use a land line, corded phone when releasing sensitive information. If you desire to fax , contact us at 800-705-SHOE for more information.

Your cooperation is helping reduce your risk of identity theft. Your personal information is your property, protect it!

Click here for more information about EnglinsFineFootwear.com site security