OVER 50 YEARS of SERVICE! Englin's Fine Footwear began as a brick-and-morter store when Mr. C.E. Mosser, Robert C. Englin, and John W. Mosser founded our company in October 1954. We are still a small family owned and operated business with Tom W. Mosser (3rd generation owner) and Robert G. Englin (4th generation owner) continuing to make Englin's Fine Footwear a customer oriented and family centered business.

Call us toll-free 1-800-705-SHOE (7463). Our Call Center is open from 9AM-6PM Eastern Time, Monday through Friday. Our Experts are waiting to give you the personal attention you deserve. Call with your questions or to order by phone. If you are calling outside our normal business hours or we are serving other customers, your message will be returned at the earliest opportunity.

*The 1-800 number is only operational within the United States.  If you wish to contact us from outside of the United States, please use our Live Chat service or email us at customerservice@englinsfinefootwear.com.

Email us 24 hours a day/7 days a week. Feel free to email us at customerservice@englinsfinefootwear.com. Most emails will receive a same day response.

We are available for instant online chat! Want to know how a shoe will fit? Looking for a certain color or style? Having trouble placing your order? Let us point you in the right direction! Click the "Live Chat" icon at the top right of every page for immediate assistance. If we are unavailable, the icon will read "All agents are currently offline. Send us a message and we'll get back to you ASAP." Please feel free to leave a message and we will reply as soon as we can. There is no software to download - it works with features already installed on your browser. We look forward to chatting with you!

Checking Your Order Status is EASY! Click here to login to your online, customer account using your email address and the user selected password entered at the time of your order.

Our system will provide you with detailed information about the status of your order and provide you with UPS tracking numbers (when available). You may also send and receive messages from our Experts and enjoy the convenience of placing new orders with your saved billing/shipping information. Or you could email your friends and share the gift of comfort from the internet's most knowledgeable source of comfort shoes, EnglinsFineFootwear.com

Having trouble logging in? Call us at 1-800-705-SHOE (7463).

100% Price Matching

Find a lower price? We'll match it!

When ordering, in the "Special Instructions" section of the order form, enter the following information:

• Item you wish to price match
• Competitor's price
• Web site on which you found the lower price

Place your order and a Customer Service professional will validate the lower price. We will contact you before charging your order if we are unable to honor the price match.

The following criteria must be met in order to fulfill a price match:

• Exact color, size, and width must be in stock and available for purchase at the competitor's website.
• Price Match Guarantee only valid on internet advertised pricing.
• Competitor's price cannot be more than 20% off of the original retail price.
• Discount codes (ours or a competitors) cannot be used in conjunction with a price match.
• Standard shipping costs will be included in competitor pricing.
• Not valid on auction pricing, eBay, or individual sellers through companies such as Amazon.com.
• We do not price match competitor's shipping cost for International, Next Day Air, or 2nd Day Air.
• We do not price match discount codes or coupon codes offered by competitor websites, nor do we match free gifts offered as promotional deals from competitor websites.
• Due to extra costs we incur in special orders of shoes, colors, or sizes not already listed on our website, we are unable to price match special orders.

Shipping

FREE SHIPPING AND FREE RETURNS

Order now and take advantage of our Free Shipping and Free Returns to the continental states via UPS Ground.

• We currently ship to North America, Europe, and Australia.
• Free return shipping and Free exchanges are not available for international orders.
• Shipments to Canada and Mexico are an additional $30.00.
• Shipments to Alaska, Hawaii, and Puerto Rico are an additional $10.00.
• All other international orders are charged $48.00 USD for any number of shoes.
• International order are shipped via the USPS. Free return shipping does not apply to these destinations.
• There may be extra fees charged by your nation’s government for duties, taxes, customs fees or any other importing charges. These fees are the responsibility of the customer and are paid separately by the customer to their custom's office upon delivery. To find out if any additional fees may apply to your purchase, please contact your local customs office.
• We offer UPS Next Day Air for an additional $45.00 and 2nd Day Air for an additional $25.00. These are fixed rates no matter what the size of the order or destination in the continental states.
• APO or FPO addresses do not qualify for expedited shipping or free returns. These addresses ship free of charge.
• For domestic orders only: UPS does not deliver to P.O. Box addresses or on weekends or certain holidays.
• Some products may not be available for immediate shipment. Please contact us if you would like to confirm if the shoe is in stock.
• All orders placed before 12:00pm on Monday - Friday will be shipped out that day if in stock. If an order for expedited shipment is placed after 12:00pm, we will make all attempts to ship it the same day, but may not be able to ship it until the next business day. Please note that Saturday and Sunday do not count as shipping days for UPS.

Contact us at 1-800-705-SHOE (7463) with any questions.

Email us at customerservice@englinsfinefootwear.com for instructions or questions about placing an international order.

Free Returns & Exchanges

At Englin's, we are dedicated to your complete satisfaction. If you are in anyway dissatisfied with your order, please carefully repackage the products in the original box and shipping carton. Login to your Englin's account and request a Return Authorization. We will approve your return request and send you an electronic return label.  Apply this return label* to the outside of your shipping box and return your order within 12 months of purchase for a refund or exchange.

To qualify for a return or exchange:

• Products must be in brand new, unworn condition. (We recommend trying on shoes only on carpet)
• Original manufacturer's packaging and contents must be returned and in the same condition it was received. Please do not attach shipping labels directly to the manufacturer's packaging. UPS has boxes available if you no longer have the original shipping box.
• All tags, labels and stickers must remain attached to the product.

Please note, we are unable to return or exchange products which do not meet the above criterea. If the products show signs of wear or the original box and packaging are missing, we will be unable to accept the return and will return it to you. Please contact us if you have any questions about the Return Policy.

There are no Restocking Fees on any returns.

*We are unable to refund the shipping cost of items sent back at your cost, please use the electronic return label we send you.

**Free return shipping and Free exchanges are not available for orders sent outside of the continental United States. The cost of expedited shipping will not be refunded.

Sales Tax

Englin's Fine Footwear must charge 7% sales tax on all orders originating from and/or shipping to any location within the state of Indiana, and a 6.25% sales tax to all orders originating from and/or shipping to any location within the state of Illinois.

Protect your personal information! At times, we may send you an email or contact you via telephone about your order. In the event that you are contacted, please note the following:

We will only contact you if it is necessary we speak with you to continue your order. On rare occasions, a single number miskeyed in a zip code or credit card number will prevent order processing or, as credit card authorization is secured at the time of shipment, it is possible that payment is declined. If you receive an email and/or voicemail regarding the necessity of your contact, call us at 1-800-705-SHOE (7463) as soon as possible to continue your order.

Always get a name. When regarding personal and/or sensitive information, always know the name of the person you are talking to.

Do not email sensitive information. As a general rule, never send your credit card information via email as they can be easily intercepted by outside sources.

We will NEVER request sensitive information be sent via email! If you receive any suspicious request claiming association with Englin's, EnglinsFineFootwear.com, and/or Mosser's Shoes, Inc. outside this policy, please contact us at 1-800-705-SHOE (7463). We will never request sensitive personal identification such as Social Security, EIN, Drivers License, or Mother's maiden name.

We will NEVER contact you via our Online Chat or any other form of third-party instant messaging program. Never give anyone sensitive information about your order via online chat. If you are contacted by a party requesting sensitive information about your order (address, full name, credit card, etc.) or past business with Englin's, EnglinsFineFootwear.com, or Mosser's Shoes, Inc., either through our Online Chat or any other form of instant messaging (AOL, Yahoo!, etc.), the party is committing fraud. Leave the conversation open and immediately call us toll-free at 1-800-705-SHOE (7463). We also do not accept Orders through LiveChat.

Privacy Policy

EnglinsFineFootwear.com respects your privacy and is committed to protecting it. We will not sell, trade, or rent any of your personal information to any third party. If you have further questions regarding site security, please feel free to contact us.

Site Security

All of your transactions are protected by SSL encryption software. We guarantee that every purchase you make at www.englinsfinefootwear.com is 100% safe.

For more information, please contact us at customerservice@englinsfinefootwear.com

Limited Time Warranty

Englin’s Fine Footwear provides a limited warranty against damages and defects for 60 days from the time of purchase. This does not guarantee against normal wear and tear. Shoes with qualified defects may be returned within 60 days of the time of purchase for a full refund. Once we receive the damaged/defective shoes into our warehouse, we will examine the shoe to determine the cause of the defect or damage. If the shoe is found to only show signs of normal wear/tear, or if the damage on the shoe appears to be caused only from wear/tear and not due to a manufacturer's error, the shoes will be returned to the customer. The customer will be responsible for the cost of shipping the shoes back to them in this situation. If the shoes are found to have a qualified defect, the customer will be refunded in full for the purchase (minus the cost of expedited shipping or international shipping if selected by the customer in the original purchase). Englin’s Fine Footwear does not provide return shipping for international orders due to defects. If your shoes obtain damages due to a manufacturer defect after the 60 days from the time of purchase, please contact the manufacturer for assistance, repair, or replacement as that manufacturer’s warranties are specifically detailed. In this circumstance, we will be glad to assist you by providing proof of purchase and customer contact information to the manufacturer if available. Any damaged/defective shoes returned to Englin’s Fine Footwear after the 60 days from the time of purchase will be returned to the customer at the customer’s expense. Please contact our customer service department at 1-800-705-SHOE (7463) if you have any questions.